This session is interactive and involves the participation of all learners.

Module 1: Oral communication
- The importance of excellent communication skills (including conversation skills and knowledge of current affairs)
- First impressions and their impact
- Conveying a professional image (The importance of image, dress, grooming, posture, speech)
- Dynamic body language
- Attitude
- Life skills (common sense, listening skills, good memory)
- Advanced Oral Communication
- Interviews, negotiations, meetings, public speaking
- Professional telephone skills - (Handling irate callers, taking messages, handling and responding to requests)
- Interpersonal skills (Introduction)
- Assertiveness
- Customer service (internal and external)

Module 2: Interpersonal skills
- Motivation;
- Confidentiality
- Knowledge of public relations and company image principles
- Organising corporate functions
- Managing the office
- Supervising and mentoring staff
- Identifying training requirements
- Time management
- Conflict resolution; Social skills
- Personal qualities (honesty, loyalty, dedication, willingness to learn, integrity)
- Knowledge of the company and its competitors

Venue

Date: 08 September 2008 to 10 September 2008
Location: The Premier Hotel, Pretoria
Cost: R 3 980.00 (Inc VAT)

Contact: Letitia da Silva
Company name: LeMark Training and Development
Telephone number: 012 654 4288
Email address tish@lemark.co.za