Losing your cell phone or having it stolen is a huge inconvenience. 9 Oct 2008

USA: The fast changes the economy is experiencing are triggering a shift in buyer behavior. You won't see as many consumers, known for their ability to ingest mass quantities. What you'll see in their place are customers, a wary species known for its ability to sniff out value. CRM can no longer continue feeding the beast of yesteryear. 9 Oct 2008

USA: Last year's online shopping season surpassed US$29 billion in sales, up a full 20% from the previous holiday. More consumers did their shopping online than any holiday season before, due to the convenience and increasing popularity of the Internet as a way to get too many things done in too little time. 8 Oct 2008

All companies have similar problems, with one of the biggest being the ongoing challenge of growing their revenues. In today's declining economy, companies are seeking new ideas, new solutions, and proven advice to fight off competition and stay above water. The most successful organisations are not focused solely on increasing product sales, but also on improving service revenues to stay ahead of the competition. 6 Oct 2008

Enterprises are to up investment in customer relationship management (CRM) and unified desktop solutions in a bid to improve customer retention. 3 Oct 2008

Altius Investment Holdings recently acquired a stake in the online complaints management and consumer affairs portal, getclosure!. 29 Sep 2008

Call it a customer service Christmas. Consumers are expected to rein in spending this year, and the retail climate favours big-box stores that can offer bargains. But because small retailers can't win price wars, experts say independents need to leverage their biggest advantage over the chains: personal relationships with customers and the ability to deliver superior service. With some economists predicting one of the weakest Decembers since 1991, retailers that falter could face a cold winter. 29 Sep 2008