WEST AFRICASkills shortage impacts on customer care in Nigeria
Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology. 8 Dec 2008 13:57

WEST AFRICAUBA launches tourism paycard in Nigeria
United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16

WEST AFRICAThuraya to expand services in Nigerian market
[Jonah Iboma] Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. 4 Apr 2008 09:53

WEST AFRICASenegal telecoms seals major deal with Ascade
[Musa Saidykhan] Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business. 17 Mar 2008 12:01

WEST AFRICAPress harassment hinders Niger's development, watchdogs warn
Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. 16 Jan 2008 07:32

WEST AFRICAInnovation is alive and well and living in loyalty programs
Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones. 9 Nov 2007 13:35

WEST AFRICAQuality of service committees to investigate networks
[Jonah Iboma] The quest towards finding a lasting solution to the lingering poor quality of services being offered by operators has made the Nigerian Communications Commission to go some extra miles. Besides issuing warning to operators to ensure that they upped the quality of services they offer end-users, the NCC also has set up four industry-wide committees to address the problem. 22 Oct 2007 10:00

WEST AFRICAWhen someone telephones your company...
Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one. 7 Sep 2007 07:45

WEST AFRICAPumping up sales through potent promotions
Moving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand. 31 Aug 2007 12:07