Gloria Jean's Coffees announces launch of new online training programme

‘GLORIA' is a customised learning solution for all members of the Gloria Jean's Coffees family that is supported by workshops run out of the support office, but also incorporates soft skills training like effective communication and leadership.

Says Stephen Gersowsky, CEO of Gloria Jean's Coffees South Africa: “With advances in modern technology, it makes sense for us to use the internet as an education medium. The aim of ‘GLORIA' is to help us continuously put our expert coffee knowledge into action. For our guests coffee experience in store to be enhanced, we endlessly strive to raise the level of our professionalism by ensuring everyone within the organisation is on-par with our world class accredited training programme, endorsed by the William Angliss Institute of TAFE (WAIT). ‘GLORIA' provides for one central point of communication and learning, which also assists us at a support level to reduce the time spent on theory training with our team, leaving more time to focus on our practical skills development.”

The internet training modules are available in English, Afrikaans, isiXhosa and Zulu.