AFRICAUBA launches tourism paycard in Nigeria
United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. 27 Jun 2008 13:16
AFRICAMalawi bank introduces cash passport
[Gregory Gondwe] As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad. 4 Jun 2008 13:29
AFRICAZim business launch customer service organisation
[Dumisani Ndlela] Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. 7 May 2008 14:00
AFRICAThuraya to expand services in Nigerian market
[Jonah Iboma] Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. 4 Apr 2008 09:53
AFRICASenegal telecoms seals major deal with Ascade
[Musa Saidykhan] Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business. 17 Mar 2008 12:01
AFRICAPress harassment hinders Niger's development, watchdogs warn
Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. 16 Jan 2008 07:32
AFRICAAlgeria Telecom launches 48 calls centres
[Laeed Zaghlami] Algeria Telecommunications, the country's public operator of telecommunications services, is to establish 48 call centres to increase the number already in operation. 28 Nov 2007 11:52
AFRICAPost Bank to improve banking in Uganda
[David Muwanga] Post Bank Uganda has entered into an agreement with Map International, the New York based multi-dimensional financial systems that link consumers, merchants, banks, mobile operators and service providers to deliver modern banking services throughout the country, particularly in rural areas. 26 Nov 2007 12:02
AFRICAInnovation is alive and well and living in loyalty programs
Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones. 9 Nov 2007 13:35
AFRICAQuality of service committees to investigate networks
[Jonah Iboma] The quest towards finding a lasting solution to the lingering poor quality of services being offered by operators has made the Nigerian Communications Commission to go some extra miles. Besides issuing warning to operators to ensure that they upped the quality of services they offer end-users, the NCC also has set up four industry-wide committees to address the problem. 22 Oct 2007 10:00
AFRICAWhen someone telephones your company...
Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one. 7 Sep 2007 07:45
AFRICAPumping up sales through potent promotions
Moving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand. 31 Aug 2007 12:07
AFRICAThe right way to complain
[Howard Badler] How often have you heard stories of customers shouting at the top of their voice in a store or when calling into a call centre when complaining? How often have you just lost it yourself when you received poor service and you got upset to a point where your blood pressure increased significantly? 30 Aug 2007 13:13
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