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Global call centre to service Shell's customers
[Shaun Benton] Deputy President Phumzile Mlambo-Ngcuka on Tuesday, 13 May 2008, opened a global call centre that will service customers for the oil multinational, Royal Dutch Shell, and improve economic growth in the country. 14 May 2008 11:50

Micro Dart Ad revolutionises point-of-purchase - Right Stuff
The Micro Dart Ad® is the latest addition to our ever-growing, ever-popular Dart Ad® range. Standing at around 50cm in height, the Micro Dart Ad® enters the point-of-purchase sector with an impact far greater than its diminutive size suggests. 13 May 2008 15:40

SaaS: Bringing call centres within a SMME reach
[Patrick Barnard] The Software as a Service (SaaS) trend is revolutionising the call centre industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call centre, applications such as integrated voice recognition, automatic call dialing, predictive dialing, workforce management and CRM are hosted on a shared platform in a data centre and delivered to the agents via the Internet or dedicated network. 12 May 2008 12:51

E-commerce web services: Better, faster, cheaper
[Paul Korzeniowski] E-commerce firms are turning to Web services to streamline operations. A web service, for instance, could carry out payment validation by taking details from one system and initiate a request for other information, such as a credit card account number or expiration date. 12 May 2008 12:40

Optimising the contact centre as a profit centre
[Alan Hubbard] US - Traditionally, the contact centre has been a cost centre. However, with the contact centre transforming into a profit centre, the selling of products and services has emerged as an opportunity for the contact centre to improve agent and customer interaction. Yet the challenge will be balancing customer satisfaction goals and driving profits. 9 May 2008 14:43

Rope barrier system makes a grand entrance - Right Stuff
Book your space in the queue with our all-new stylish and practical rope barrier queue management systems, the ideal solution for crowd control, queue management and point-of-purchase. 9 May 2008 11:20

Zoom is zero rated - Zoom Advertising
Zoom Advertising - Ogilvy's expert retail advertising and ‘brands at retail' agency - is the first agency to become carbon neutral in South Africa. 9 May 2008 10:42

No recession for CRM
[Erika Morphy] When the going gets rough, customer retention becomes even more important. By that logic, continued sluggishness in the overall economy could have little to no dampening effect on the CRM sector, which is on a roll. 30 Apr 2008 09:24

A rave review for social navigation
User-generated reviews and social navigation are examples of the Internet providing an experience unavailable offline: aggregating the wisdom of the crowds. A few retailers who are leading the way in these areas are Zagat, Petco and Newegg. 24 Apr 2008 07:50

Young consumers at the short end of the customer service stick
[Steve Rosen] When it comes to customer service, young consumers often get no respect. 22 Apr 2008 10:10

Union fights for local industry with style
How does a trade union and manufacturers respond to the massive import penetration of local markets? They turn to fashion promotion to show off the country's great designs and to make the case for the industry. 21 Apr 2008 07:15

E-boutique with personalised focus
[Katherine Noyes] USA - A new fashion shopping site from Florida boutique La Ti Da is banking on personalised service to set it apart. 21 Apr 2008 06:18

Reach your target market with retail.bizcommunity.com
The Retail.Bizcommunity New Products Pavilion at the Cape Town Good Food and Wine Show is THE place to launch all your new products. Last year, the show attracted 45 000 visitors. This year 50 000 are expected – and among them could be many thousands of potential customers for your company's products! 16 Apr 2008 10:19