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Car retail confidence up for second quarter[Artwell Dlamini] The confidence level in the retail vehicle market has risen for the second successive quarter, providing the latest confirmation that new car sales have bottomed out. 12 Nov 2009 13:36 Acknowledging service... and the lack thereof
Mobile banking overtakes PCsThe Mobility 2009 research project, released yesterday Tuesday 3 November 2009, by leading market research organisation World Wide Worx, indicates that more people bank from their cellphones than from their PCs in South Africa. The study is being conducted in four phases, with the first three looking at the use of mobile technologies by small and medium enterprises (SMEs), consumers and corporations and the final phase exploring the mobile internet. 4 Nov 2009 10:07 Most SA urban cellphone users want to upgrade devices - study[Issa Sikiti da Silva] A recent study conducted by World Wide Worx and backed by First National Bank (FNB) and BlackBerry has revealed that many consumers out of SA's 16 million urban cellphone users are highly aspirational people looking to upgrade their phones, and are looking specifically for devices that have more features. 4 Nov 2009 09:24 Survey on leadership to provide key insights in 2010The Leadership Essence Report 2010, a survey on critical areas of leadership and people development, will be launched at the Institute of People Management (IPM) convention taking place at Sun City from 1 - 4 November 2009. 30 Oct 2009 08:44 Economic recovery as early as May 2010Strong economic recovery is not expected to begin until summer 2010 internationally but firms expect significant recovery to begin in May 2010. This is according to a global survey by Regus plc of 11,007 corporates across 15 countries. 26 Oct 2009 14:37 Shock figures of ad broadcasting errors
Despite recession, price not critical in vehicle acquisitionAs part of the WesBank-sponsored Focus on Excellence Awards, a recent survey was conducted on factors that influence the purchase of both medium and heavy commercial vehicles. Surprisingly, price was only listed as the sixth most important factor amongst buyers of medium commercial vehicles and an astonishing ninth most important factor affecting purchase decisions in the heavy commercial segment. Reliability was the biggest factor. 21 Oct 2009 10:06 Strong brands recover faster
SME Survey 2009 reveals recession advice
Christmas 2009 sales outlook[Luke Doig] There can be little doubt that retailers face a bleak peak spending season and they are going to have to make a supreme effort to retain market share and attempt to ensure that the declining share of Christmas sales to annual retail sales is arrested. 20 Oct 2009 09:55 Call for 2010 supplychainforesight participationThe 2010 edition of supplychainforesight, South Africa's established supply chain research study, is currently seeking responses from supply chain experts all over southern Africa. This independent study has been initiated and sponsored by Barloworld Logistics since 2003, and is now conducted by international research specialists Frost & Sullivan. 19 Oct 2009 12:38 Most popular forecourt retailerThe Times and Sowetan 2009 Retail Awards, conducted by TNS Research Surveys, has determined the most popular forecourt retailer. Engen Quick Shop was first with BP Express second with only 1% between the votes, again proved that the retail environment is highly competitive with small differences in ratings. 16 Oct 2009 11:24 Latest jobs | Weather   Other industry news
BizLounge
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The 2009 Ask Afrika Orange Index results, recognising the companies offering the best customer service levels in South Africa, were released yesterday, Tuesday 3 November 2009. This year's winners include Woolworths Food, Santam, Miladys, Woolworths Clothing and Standard Bank in the top five positions. The index, covering 12 sectors, is based on a survey conducted amongst South African consumers on an annual basis and is considered the most comprehensive service excellence measure in South Africa. 
According to Deloitte, recent tracking of radio advertising broadcast on South African stations showed alarming results; an average of 9% of all radio ads booked are not broadcast as scheduled. Based on FM's AdFocus estimated figure of R3 billion on radio advertising in 2008, this error equates to R270 million erosion of ad spend per annum. 
According to recent international research, strong brands are recovering from the effects of the global recession ahead of others. The BrandZ study, commissioned by WPP and conducted annually by Millward Brown, measures the brand equity of thousands of global “consumer facing” and business-to-business brands, and interviews over a million consumers globally. 
Since getting through the recession is a challenge on the minds of every businessperson, the establishment of a blueprint for survival and prosperity was a key focus of this year's SME Survey 2009, released late last week. The findings into the strategies and tactics, which companies are employing to weather the storm, serves up advice that is as simple as it is profound: business basics will see you through. 
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