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Putting the spotlight on forgotten investment risk
Retail investors make themselves vulnerable to potentially huge losses and personal liabilities by forgetting about a crucial risk. 16 May 2008 06:13

Does your cover meet the new inflation test?
Rising inflation doesn't only put pressure on the Reserve Bank - it also tests short-term insurance cover. Macro factors like inflation and rising import costs on the back of a weaker Rand can drive up replacement values of many household items, from audio equipment to furniture and appliances. 5 May 2008 09:37



Financial services overhaul customer service
[Vincent Deschamps] US - Who would have thought the meltdown in financial services could fuel the overhaul of the industry's customer service departments? Actually, it's just one of several factors driving companies to put customer service initiatives on the fast track in pursuit of compelling business advantage. 5 May 2008 08:35

PPI's 11.8% much higher than expected - economist
[Michael Appel] The Production Price Index (PPI) for March 2008 has come in much higher than expected at 11.8% year-on-year (y/y) reported Statistics South Africa (Stats SA), on Thursday, 24 April. 24 Apr 2008 19:59

Retailers roll out credit cards to beat in-store debt blues
[Michael Bleby, Writer at Large] The Absa-Barclays tie-up will allow Woolworths to offer a premium credit card to customers earning above the LSM 6-8 level. 24 Apr 2008 11:31

A bold entry into the mass market
Leading short-term insurer, Mutual & Federal, has announced that it is launching a low cost short-term insurance product - Insurance 4 All - targeted at the low-income market and fundamentally based on sustainable business principles. 24 Apr 2008 08:30

CPIX soars to 10.1%
[Michael Appel] The Consumer Price Index excluding interest on mortgage bonds (CPIX) has soared to 10.1% for March 2008, reported Statistics South Africa (Stats SA) on Wednesday, 23 April 2008. 23 Apr 2008 16:55

Banks alert business and consumers
Beware of the new form of the deposit and refund scam. 23 Apr 2008 11:32

Customer survey: Banks getting online operations right
Consumers gave online banking high marks in a recent survey conducted by ForeSee Results using the American Customer Satisfaction Index. Online banking garnered a score of 82 out of 100, an increase of 12 percent when compared with a score of 73 in 2003. 16 Apr 2008 06:56

SA's repo rate increases to 11.5%
[Bathandwa Mbola] Indebted South Africans will have to dig further into their pockets following the South African Reserve Bank's (SARB's) Monetary Policy Committee (MPC) announcement of the hike in the repo rate by 50 basis points. 10 Apr 2008 17:15

Bank offers businesses a helping hand
With the Reserve Bank's Monitory Policy Committee widely expected to increase the interest rates today, First National Bank (FNB) has offered to reduce the administrative burden on small and medium enterprises by restructuring their loans to enable them to cope with their short-term financial difficulties. 10 Apr 2008 07:58

Market sending hopeful signal to SA – STANLIB
Listen carefully, South Africa, the market's sending you a reassuring message. That's the reading of recent equity market developments by STANLIB, one of the country's leading asset manager and largest unit trust company. 8 Apr 2008 05:32

Training CSRs to ease customers' pain
An insurance industry group in New York has created a program for training customer service representatives. 3 Apr 2008 06:42

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